We Pride Ourselves On Supporting You!
We really understand small businesses which is why we invest heavily in our Customer Happiness team so that all of your questions, needs, and desires are handled promptly and with full attention. Technology and marketing might not be your “thing,” but there is no need to worry because we make ourselves available to ensure your success.
Customer Success Manager
You are assigned a dedicated customer success manager to assist in onboarding, launching campaigns, and ensuring your success on our platform. Your CSM will be there for you each step of the way providing guidance, customization, and support.
Marketing Coaching and Training
Our monthly marketing training goes the extra step in teaching you fundamentals to improve your firm’s overall marketing efforts beyond our platform’s capability. We are here to not only help your firm benefit from our services, but help you continue learning.
Live Chat & Support Library
Reach a Customer Happiness team member in minutes through our live chat function on your dashboard. They will be able to guide you and support you in anything you may need. Our support manual is full of resources and tutorials to assist you.
Frequently asked questions
What is the platform pricing?
We keep pricing really simple and it includes unlimited contacts, emails, campaigns, etc. You can either invest $249/month or you can pay for the entire year in one installment and save nearly $500/year. Click here to see our pricing.
Is the marketing easy to implement?
We make it exceptionally easy because we guide you every step of the way. Remember, when you sign up for our platform you are hiring a team of dedicated, passionate, and overly supportive customer happiness specialists who are waiting to help get you started because you are now part of our mission. Our platform is so easy that you can sign up and launch at least one strategy in less than 5 minutes.
How can I transfer my contacts into the platform?
This is a very simple process and our Customer Happiness Team will be able to help, but simply export your list from wherever it is currently stored and you’ll be able to easily import directly into our platform.
What are some of the ways your customers use the platform?
Our platform is extremely versatile, yet easy so there are numerous ways. The most common way of using this system consists of deploying done-for-you monthly newsletters, educational and inspirational social media posts, email and texting series, new customer on-boarding sequences, referral and reactivation initiatives, workshops and webinars, and so much more! Remember, our platform focuses on improving any aspects of your customer and marketing needs.
How does this platform compare to any other marketing platform?
There is really no way to compare because our platform is so much more than just a marketing platform. Our platform combines all of the functionality you need to market and educate inside your business with proven done-for-you content ready within minutes. If you are looking for an easier, more affordable, and more effective way to both grow your business and serve your existing customers, nothing compares to our 100% team-driven platform.
How easy is it to get in touch with the Customer Happiness Team?
Our customer happiness team is available Monday – Friday from 8am ET to 7pm ET to help you via live chat or email. Our team far exceeds industry standards for response times, resolution times, and overall client satisfaction. Plus, we offer weekly open office hours and monthly marketing training as well.
Do I have to commit to a long-term contract?
You can sign up for month-to-month or year-to-year. You can save hundreds of dollars year with the annual plan compared to the monthly plan depending on selected options. See the pricing page for more information.
What if I want to cancel my account later?
You can simply cancel from within your account at any time.
Do I need to install anything on my computer or browser?
Nope! We have made our platform so easy that literally anyone can do it. All you need is access to the Internet from your computer or mobile device and you are off to the races. Our average user is 49 years old with ZERO technology or marketing experience. You are in great hands.
Who owns my contacts and any custom content?
You own anything that you bring to the platform and when your list grows, you own that too. We don’t have permission to use that content or contact your users for any reason. Our platform is just a tool for YOU to deliver YOUR content!