We Pride Ourselves On Supporting You!
We really understand small businesses which is why we invest heavily in our Concierge Support team so that all of your questions, needs, and desires are handled promptly and with full attention. Not only that – but our CSMs are incentivized to help YOU succeed! Technology and marketing might not be your “thing,” but there is no need to worry because it’s quite literally our job to ensure your success. We will do everything we can to help you because we win when you win!
Customer Success Manager
You are assigned a dedicated customer success manager to assist in onboarding, launching campaigns, and ensuring your success on our platform. Your CSM will be there for you each step of the way providing guidance, customization, and support.
Marketing Coaching and Training
Our monthly marketing training goes the extra step in teaching you fundamentals to improve your firm’s overall marketing efforts beyond our platform’s capability. We are here to help your firm benefit from our system in the easiest way possible.
Get Support From A Real Live Person
Reach a Concierge Support team member in minutes via email, our Concierge Support Facebook messenger, and in our private Facebook group. You can book a 30-min Zoom call whenever you need it through our booking link. Our team will support you in anything you may need.
Frequently asked questions
What is the platform pricing?
We keep pricing really simple with 3 membership levels (which include unlimited contacts, emails, campaigns, and live Concierge Support). You can pick the membership level that works best for you. Click here to see our pricing.
Is the marketing easy to implement?
We make it exceptionally easy because we guide you every step of the way. Remember, when you sign up for our platform you are hiring a dedicated, passionate, and overly supportive Customer Success Manager who is waiting to help get you started because you are now part of our mission. Our platform is so easy that you can sign up and launch at least one strategy in less than 15 minutes.
How can I transfer my contacts into the platform?
This is a very simple process and your Customer Success Manager will be able to help, but simply export your list from wherever it is currently stored into a CSV file and you’ll be able to easily import directly into our platform.
What are some of the ways your current members use the platform?
Our platform is extremely versatile, yet easy so there are numerous ways. The most common way of using this system consists of deploying done-for-you monthly newsletters, educational and inspirational social media posts, email and texting series, new customer on-boarding sequences, referral and reactivation initiatives, workshops and webinars, and so much more! Remember, our platform focuses on improving any aspects of your customer and marketing needs.
How does this platform compare to any other marketing platform?
There is really no way to compare because our platform is so much more than just a marketing platform. Our platform combines all of the functionality you need to market and educate inside your small law firm with proven done-for-you content (for your practice area) ready to Click & Launch within minutes. If you are looking for an easier, more affordable, and more effective way to both grow your business and serve your existing customers, nothing compares to our 100% team-driven platform.
How easy is it to get in touch with Concierge Support/my Customer Success Manager?
Concierge Support is available Monday – Friday between 9 am ET to 6 pm ET to help you via email, members-only Facebook group or live Zoom call. Our team far exceeds industry standards for response times, resolution times, and overall client satisfaction. Their goal is to help you succeed with our platform – so don’t be afraid to ask for help! That’s quite literally what they’re here to do.
Do I have to commit to a long-term contract?
Absolutely not. All membership levels are month-to-month. Of course, if you fall in love with how easy we make it to market your firm…we’ll happily commit to helping you succeed for as long as you’re with us.
What if I want to cancel my account later?
We make that easy too. You can simply cancel from within your account at any time. Your account will stay active until the end of the current billing cycle if you change your mind and want to come back.
Do I need to install anything on my computer or browser?
Nope! We have made our platform so easy that anybody can use it – regardless of tech savviness. If you can use the internet, using our system will be a piece of cake. And if you do need/want help, our Concierge Support team will be happy to assist you. You are in great hands.
Who owns my contacts and any custom content?
You own anything that you bring to the platform and when your list grows, you own that too. We don’t have permission to use that content or contact your users for any reason. Our platform is just a tool for YOU to deliver YOUR content!
